Join us for an engaging webinar where we explore the transformative potential of AI and automation in managing aged debt within local authorities in the UK. These technologies promise to streamline operations and free up staff to better support our most vulnerable citizens. However, they also present challenges, particularly in building trust within our communities.
This one-day Upskilling Session is to be delivered virtually by Gary Watson IRRV (Hons), Chief Executive, IRRV and Adam Fairclough IRRV (Hons), Apprenticeship and Training Officer, IRRV. It will look at the role played by the Council in the Magistrates Court and be of interest to practitioners working in council tax and / or non-domestic rate. This includes those who represent the Council in the Magistrates Court.
The 1st April 2025 will see the introduction of exceptions from the council tax premium for long term empty properties and second homes. This session will look at the legislation and the government guidance behind each of the new exceptions and how the different exceptions interact with each other.
This one-day Upskilling Session will look at the role played by practitioners appearing before the Valuation Tribunal and be of interest to practitioners working in private practice and the Valuation Office dealing principally with non-domestic rate appeals, albeit that the approach is not dissimilar in respect of cases relating to Council Tax appeals.
This one day upskilling session is to be delivered virtually by Gary Watson IRRV (Hons), Chief Executive, IRRV. It is an event aimed at those working within both Local Government and the Private Sector.
This one-day Upskilling Session is to be delivered virtually by Gary Watson IRRV (Hons), Chief Executive, IRRV and Adam Fairclough IRRV (Hons), Apprenticeship and Training Officer, IRRV. It will look at the role played by the Council in the Valuation Tribunal and be of interest to practitioners working in council tax and / or non-domestic rate. This includes those who represent the Council in the Valuation Tribunal.
This one day upskilling session is to be delivered virtually by Mark Fearn IRRV (Hons). The session will look at the principles behind transitional relief, which properties qualify in relation to the 2023 rating list and how the basic scheme works.
As local authorities and other organisations continue to refine their recovery procedures, a key objective will be to make payment arrangements based on debtors' ability to pay whilst helping those facing cost of living challenges. To achieve this, direct verbal contact with debtors will be critical. Staff will, therefore, need to be equipped with the necessary communication and negotiation skills.
This one day upskilling session is to be delivered virtually by Mark Fearn IRRV (Hons). The session will look at when an interest calculation and payment is applicable following an amendment to the rating list. It will cover how the level of interest is calculated and how it can vary depending on the circumstances of the amendment. The session will cover worked through examples of the calculation and would be suitable for both those looking for a refresher or new to the subject area.
This two day training course is to be delivered virtually through ‘Zoom’ by Roger Bowen IRRV, Training Officer for IRRV and is designed for those who are new to Housing Benefit or have limited experience in order to improve performance.
This one day training course is to be delivered virtually through ‘Go-To-Meeting’ by Janet Alexander IRRV (Hons), Professional Services Officer, IRRV. It is designed for new entrants with little or no knowledge of council tax.
This one day training course is to be delivered virtually through ‘Go-To-Meeting’ by Janet Alexander IRRV (Hons), Professional Services Officer, IRRV and is designed for new entrants with little or no knowledge of business rates. It would equally be suitable for customer service staff working within or requiring knowledge of the subject.
This half day training course is to be delivered virtually through ‘Zoom’ by Roger Bowen IRRV and is designed for both new and experienced Housing Benefit officers in order to understand overpayments and specifically to classify overpayments correctly to obtain the right subsidy.
This one day training course is to be delivered virtually through ‘Zoom’ by Roger Bowen IRRV, Training Officer for IRRV and is designed for those officers wishing to have a full understanding of the appeals process and how to prepare a submission.
This two day training course is to be delivered virtually through ‘Go-To-Meeting’ by Janet Alexander IRRV (Hons), Professional Services Officer, IRRV and is designed for practitioners who have an understanding of business rates and want to improve their level of knowledge further to master class level.
This one day training course is to be delivered virtually through ‘Zoom'’ by Roger Bowen IRRV. The course is aimed at Housing Benefit Officers dealing with supported and temporary accommodation, it would also be useful for senior officers dealing with new applications from supported/specified accommodation landlords to ensure that the criteria for supported/specified accommodation is met.
This two day training course is to be delivered virtually through ‘Go-To-Meeting’ by Janet Alexander IRRV (Hons). It is designed for practitioners who have an understanding of council tax and want to improve their level of knowledge further to master class level.
This one day training course is to be delivered virtually through ‘Zoom’ by Roger Bowen IRRV, Training Officer for IRRV and is designed for those officers and customer service agents wishing to have a full understanding of the benefits and help available to their customers.
The workshop is ideally suited to staff who are required to have a better understanding of Discretionary Housing Payment, including decision makers and managers of teams assessing this support. It is also suited to the wider benefits and welfare sector involved in assisting or advising those who have, or need, to claim support from Discretionary Housing Payment.
This workshop gives a foundation level introduction to Housing Benefit and Council Tax Reduction.
An online training workshop – half day (afternoon). IRRV is running this workshop to give attendees an introduction to the Scottish Welfare Fund and the detail that local authority, housing association and other key staff require to know.
An online training workshop over two mornings. This course takes delegates through the principles of council tax and will equip them to assess council tax charges correctly and to the correct charge payers.
This course is suitable for both new or inexperienced staff wishing an introduction to the subject but are also highly useful for staff with greater local government experience but who wish a refresher on recent developments in Non Domestic Rates.
The workshop is ideally suited to staff who manage a benefits service and aims to show attendees how to analyse their caseload using the SHBE and CTR data extracts.
An online training workshop that introduces the subjects of Universal Credit and Council Tax Reduction and place them in context.
This two day training course is to be delivered virtually through ‘Go-To-Meeting’ by Janet Alexander IRRV (Hons). It is designed for practitioners who have an understanding of business rates and want to improve their level of knowledge further to master class level.
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