Telephone Debt Collection 
8 December 2023: Virtual

This course will examine the different financial consequences of the pandemic and cover the interpersonal skills and behaviours required to maintain control of conversations and negotiate effectively including managing confrontation. The course is relevant to managers involved in the development of collection strategies as well as all those who deal directly with debtors on the telephone or face to face. 

Debt Management 
11 December 2023: Virtual

Thank you to NEC Software Solutions for sponsorship of this webinar.

Debt management is everywhere we look, from how we collect revenue to how we support the most vulnerable people in society.

Business Rates - Preparing for the New Financial Year 
12 December 2023: Virtual 

Thank you to Analyse Local for sponsorship of this webinar.

This important seminar sponsored by Analyse Local will review preparations for the forthcoming financial year for both Billing Authorities and Ratepayers. Speakers will address the impact of implementing Government policy and the financial settlement with local government. The balance of funding between the two property taxes will be analysed together with the decision making and forecasting in local authorities and the completion of Government returns. Finally, an experienced practitioner will comment on the challenges for Billing Authorities in preparing their administration to administer and collect business rates in an election year.

Completion Notices: Everything you need to know!
06 December 2023: Virtual - Sold Out
15 January 2024: Virtual 
14 February 2024: Virtual

This one day professional meeting is to be delivered virtually by Gary Watson IRRV (Hons), Chief Executive, IRRV. It is an event aimed at those working within both Local Government and the Private Sector.

Non-Domestic Rate: Administration of Reliefs
17 January 2024: Virtual

This one day professional meeting will be of relevance to persons currently working within non-domestic rate; whether working in a billing authority or private sector.