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Benefits Officer - Gloucester - Part Time up to 15 Hours
Civica UK Ltd
Salary 15,000  Up to 16.5k Pro Rata
Part Time  40 hour
Closing Date  16/11/2018

We require a Benefits Officer to join our Gloucester Office on a Part Time Basis to to be responsible for undertaking the efficient and accurate administration of all assessment applications received and overpayments identified in accordance with the appropriate regulations, legislation and guidance;

Role Responsibilites:

  • To ensure a full working knowledge of relevant legislation and IT applications to enable the efficient carrying out of the duties attached to the post.
  • To answer and deal with telephone, written or face to face enquiries from customers and stakeholders, as appropriate, providing explanations and clarification of decisions and actions taken and general advice and guidance relating to legislation, policy and procedures.
  • To actively encourage the take-up of available benefits, allowances and discounts.
  • To keep and maintain appropriate records and statistics, review exception reports and ensure appropriate action is taken.
  • To assist with the preparation of cases for court and Tribunals, providing support at such hearings as appropriate.
  • To identify possible irregularities in assessments and liabilities and refer these cases to the Fraud Investigations Team. 
  • To assist with the development and implementation of new working methods and systems.
  • To liaise with and provide advice and guidance to Council departments, external agencies, Government bodies, organisations, stakeholders, Members and colleagues on all matters relating to Revenues, Benefits and OnDemand Services as required. 
  • To administer and control the production of invoices on a daily basis and ensuring the invoices are reconciled to the system (Sundry debtors and Housing benefit overpayments).


  • To gather evidence and information in support of all assessment applications received 
  • To process and determine claims for Housing Benefit and/or Council Tax Support accurately and in accordance with the benefit regulations, legislation and guidance. 
  • ensure that all appropriate decision letters, overpayment invoices and reminders are issued in a timely manner;
  • ensure that payments and overpayments are correctly calculated and coded for subsidy purposes. 
  • To access the Benefit Agency CIS system to obtain information relating to Housing Benefit and Council Tax Support claims.
  • To action as appropriate requests for revisions, super sessions, appeals and disputes, including full written responses, in accordance with legislation, regulations, guidance and office procedures. 
  • To undertake the issuing of housing benefit overpayment invoices, monitoring arrangements with debtors and taking appropriate action to recover unpaid debts in accordance with benefits legislation, regulations, guidance, DWP good practice, office procedures and policies.
  • To identify and process irrecoverable debts and submit for write off - agree special payment arrangements by identifying financial circumstances and applying discretion when necessary - process appropriate refunds.


  • To participate in the identification, delivery and review of your own personal training and development needs and too attend any courses, seminars, workshops applicable to the post as and when required.
  • To carry out other duties as directed from time to time commensurate with the grading of the post.
  • Promote equality and diversity in working practices by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and contributing to developing equality of opportunity in working practices
  • Comply with all relevant Health and Safety legislation and pursue duties in a safe manner with due regard to the health and safety of others.

Key Skills:

  • Ability to deal effectively and courteously with members of the public, both face-to-face and by telephone. 
  • Ability to learn, interpret, apply and explain all legislation and guidance appropriate to the post. 
  • Ability to prioritise and work accurately to targets and deadlines. 
  • Good word processing and IT skills, including an ability to use an on-line computer system to interrogate and update data.
  • Ability to relay complex information clearly in relation to Benefits, Council Tax and Non-Domestic Rates verbally and in writing.
  • Self-motivated, enthusiastic, and be able to deal with a heavy and varied workload. 
  • Be able to work on own initiative and without the need to be closely supervised.
  • Be able to work as part of a team, willing to assist others, but also take responsibility for own work as required.
  • Be able to deal with difficult situations.
  • Ability to make decisions in relation to Revenues and Benefits relating to benefits, liability, payment arrangements and recovery procedures etc. as appropriate.
  • Ability and willingness to help support and provide guidance, support and advice to less experienced staff.
  • Ability to maintain concentration in a busy and, at times, noisy environment.
  • Work methodically, accurately and thoroughly, paying close attention to detail.
  • Ability to remain calm and focussed under pressure.
  • Undertake confidential interviews, sometimes in difficult situations.
  • Ability to prioritise and work accurately to targets and deadlines.
  • Relevant legislative knowledge. 
  • Knowledge of Windows based office package.

Abby Alleyne