South Gloucestershire Council
Recovery Officer - Permanent, 37 hours per week
£21,074.00 - £23,866.00
Yate BS37 5AF, nr Bristol
Summary of Post
Under the general supervision of the Senior Recovery Officer, as part of a team of Officers collecting outstanding Council tax and Business Rates debts.
The candidate should have 3 GCSEs at Grade C or above or equivalent, including Maths and English and experience in a revenues. The candidate should have excellent communication skills and be able to work well within a team and on own initiative.
To determine the most appropriate method of enforcement in respect of Council Tax and Business Rates liability orders by reference to debtors’ financial circumstances and in accordance with legislation, case law and internal guidelines.
To deal with all aspects of recovery related correspondence, telephone and personal enquiries from debtors in accordance with the customer care principles of the Division.
Monitor accounts ensuring that any arrangements to pay are being adhered to.
Attend the Magistrates Court at least once a month to assist taxpayers who have been summoned to court for non-payment.
Assist the senior recovery officer with all aspects of the committal process.
To enable us to shortlist in a fair and unbiased way it is absolutely vital that you provide us with sufficient information to demonstrate how you meet or exceed the criteria outlined in the vacancy description. Please include this information in the knowledge, skills and experience section of the application form.
Experience gained from working in a Revenues.
3 GCSE’s at Grade C or above or equivalent, including Maths and English
Able to demonstrate self-motivation, with the ability to work as part of a team, but also to work individually to meet
legislative and office procedures and objectives
Excellent communication skills both oral and in writing
Experience of handling and controlling difficult situations
The ability to understand, explain and implement legislation.
Demonstrate a high level of customer care skills
Good negotiation skills
High level keyboard skills
Significant experience of using Microsoft Office suite.
NVQ in Customer Care level 3
Knowledge of Revenues legislation and practices